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If you have a print or design question you would like us to answer, please contact us and we will do our best to help.
We accept payment via cash, cheque, debit card and BACS. For all credit card payments, a transaction fee of 2.5% will be charged (effective 01 February 2012). Unfortunately, we do not accept American Express.
To ensure brand consistency you can define your company colour using Pantone values. This ensures that your colours are the same on your reprints and between various printed items such as letterheads and compliment slips. Please note that when working with Pantone colours you must check to see how items will look when printed in 4 colour process as well. We have the latest Pantone colour guides in our offices and if you wish to check these then please phone us or pop into our shop.
We occassionally notice square boxes appearing around objects when they are printed and this is usually due to how the PDF file is created. Several PDF print compliance 'standards' have been defined, the surest standard for universal print output is a "PDF X/1a". These PDFs are essentially flattened, so may well cause issues should the PDF be required for later editing - this standard should therefore only be employed when preparing final files for output. If you are making the PDF from Indesign or Quark, in the pdf output settings (or in distiller), make sure you set the output to PDF X/1a.
Download a copy of our setting up your artwork to be print ready by clicking on the link below
Some of the items we print can be invoiced VAT free. To find out more it is worth visiting the HM Revenue and Customs website by clicking on this link - VAT Information
Please note, unless otherwise stated all prices exclude VAT and delivery.